Below is advice for our reception staff on selecting the correct consultation type

Consultation Types

Please use the correct consultation type for the encounter.

The consultation type is selected here:

And can be quicly selected by pressing the first letter of the type of consultation you are recording. For example, press 'A' twice to select 'Administration', or 'T' once for 'Telephone call from a patient'.

Alternatively, click on the drop down list with the mouse and select the correct one.

You can change it by double clicking on the bottom right part of the screen, here:

Which will open back up the Conusltation details form as above.

Which Type?

Use some common sense to select the best type. Do not, for example, use 'Home Visit' unless you are actually seeing the patient on a home visit!

Please use:

ADMINISTRATION:

Use for any mail processing, recall management, records review and coding.

TELEPHONE CALL FROM A PATIENT

Use for any phone calls received from patients or their carers or representatives. Commonly use for Home Visit requests.

TELEPHONE CALL TO A PATIENT

Use whenever you call a patient or their carer or representative.

THIRD PARTY ENCOUNTER

When contacted by a patient's relative, carer or other person about a patient at the reception area.

MEDICINES MANAGEMENT

For all updates to prescriptions and prescription requests.

REPEAT ISSUE

For repeat prescriptions issues.

SURGERY CONSULTATION

When seeing a patient for HCA activities, i.e. in a consutling room for BP checks etc.

RESULTS RECORDING

When transcribing any results from paper to computer record

OTHER

For anything else, including e.g. encounters at the reception desk with the patient which require some entry in the record, but are not prescription requests.